Privacy Policy

1. Introduction

Noova 4K (“we”, “our”, “us”) operates the website noova4k.com and provides IPTV streaming subscription services to customers worldwide. This Privacy Policy explains what personal information we collect, why we collect it, how it is used, and the rights you have in relation to your data.

This policy applies to all visitors and subscribers of noova4k.com and any related services we operate. By using our website or purchasing a subscription, you confirm that you have read and understood this policy.

Data controller contact: [email protected]

2. Information We Collect

2.1 Account & Order Data

• Account data: Your email address, used to create your account and deliver your streaming credentials upon purchase
• Order data: Purchase history, subscription plan details, and transaction reference numbers
• Support communications: Messages, helpdesk tickets, or chat transcripts exchanged with our support team

2.2 Payment Data

Payment details such as card numbers and billing information are entered directly with our PCI-DSS compliant payment processors (Stripe, PayPal). Noova 4K never stores, sees, or has access to your full card number or CVV. We only receive a transaction confirmation and your billing name and address for record-keeping purposes.

2.3 Usage & Technical Data

• IP address (anonymised within 24 hours of collection)
• Browser type and version, operating system, and device type
• Pages visited, time spent on each page, and click navigation paths
• Referring website URL and approximate geographic region derived from anonymised IP

3. How We Use Your Information

We use the personal data we collect solely for the following purposes:

• To create and maintain your Noova 4K subscription account
• To process your payment and issue an order confirmation
• To activate your subscription and deliver streaming credentials by email
• To provide technical support and respond to enquiries or complaints
• To send transactional notifications, including subscription expiry reminders
• To detect, investigate, and prevent fraudulent activity or abuse of our service
• To fulfil our legal and regulatory obligations
• To improve the performance and usability of our website using anonymised analytics data

4. Legal Basis for Processing (GDPR)

For customers located in the European Economic Area (EEA) or United Kingdom, we rely on the following lawful bases when processing your personal data:

• Performance of a contract (Art. 6(1)(b)): Processing is necessary to fulfil your subscription, activate your account, and deliver the service you purchased
• Legal obligation (Art. 6(1)(c)): We are required to retain certain records to comply with tax, financial, and other applicable laws
• Legitimate interests (Art. 6(1)(f)): We process limited data to protect our platform from fraud and abuse, where such interests do not override your fundamental rights
• Consent (Art. 6(1)(a)): Where you have explicitly opted in, such as to receive marketing communications or to allow non-essential cookies

5. Data Sharing

We share your personal data only in the limited circumstances described below:

• Payment processors (Stripe, PayPal): To securely handle payment transactions. These processors operate under their own privacy policies and are bound by PCI-DSS standards.
• Hosting and infrastructure providers: Our servers and content delivery infrastructure may process request metadata solely to operate and protect the service.
• Legal authorities: Where required by applicable law, court order, or lawful government request, we may disclose data to relevant authorities.

We do not sell, rent, or trade your personal information to any third party. We do not share your data with advertisers or data brokers.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Account data: Retained for the duration of your active subscription, plus 12 months following cancellation or expiry
• Payment records: Retained for 7 years in accordance with applicable financial and tax regulations
• Support records: Retained for 2 years from the date of the last interaction
• Analytics data: Stored in anonymised and aggregated form with no fixed retention limit

You may request early deletion of your personal data at any time. Such requests will be honoured where not in conflict with our legal retention obligations.

7. Your Rights (GDPR)

If you are located in the EEA or United Kingdom, you have the following rights regarding your personal data under GDPR and UK GDPR:

• Right of access (Art. 15): Obtain a copy of the personal data we hold about you
• Right to rectification (Art. 16): Request that we correct inaccurate or incomplete personal data
• Right to erasure (Art. 17): Ask us to delete your personal data where it is no longer necessary for the purpose it was collected
• Right to data portability (Art. 20): Receive your data in a structured, commonly used, machine-readable format
• Right to restriction of processing (Art. 18): Request that we limit how we use your data in certain circumstances
• Right to object (Art. 21): Object to processing carried out under our legitimate interests
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing

8. Cookies

We use a minimal set of cookies to operate our website. We do not use tracking cookies or behavioural advertising cookies.

• Strictly necessary cookies: These are essential for the website to function correctly, including session tokens and security identifiers. They cannot be disabled without impacting core functionality.
• Functional cookies: Used during checkout and cart interactions to maintain your session state while you complete a purchase. These expire when your session ends.

We do not use analytics cookies, advertising cookies, or cross-site tracking technologies. You can review and manage cookies stored by our site through your browser settings at any time.

9. DMCA

Noova 4K respects the intellectual property rights of others and complies with the Digital Millennium Copyright Act (DMCA). If you believe that content accessible via our service infringes upon your copyright, please submit a written notice to [email protected] containing all of the following:

• Your full legal name, postal address, telephone number, and email address
• A clear description of the copyrighted work you allege has been infringed
• The specific URL or sufficient description of the allegedly infringing material to allow us to locate it
• A statement that you have a good-faith belief that the use of the material is not authorised by the copyright owner, its agent, or the law
• A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or are authorised to act on the owner’s behalf
• Your electronic or physical signature

We will review all properly submitted notices and respond promptly. Repeat infringers may have their accounts terminated.

10. Children’s Privacy

The Noova 4K service is intended exclusively for adults aged 18 and over. We do not knowingly collect, process, or retain personal data from individuals under the age of 18. If you believe that a minor has submitted personal information to us, please contact us immediately at [email protected] and we will take prompt steps to delete that data from our systems.

11. Changes to This Policy

We may revise this Privacy Policy periodically to reflect changes in our practices, the services we offer, or applicable legal requirements. When we make material changes, we will:

• Send an email notification to your registered address prior to the changes taking effect
• Post a prominent notice on our website at noova4k.com
• Update the “Effective” date at the top of this policy

Continued use of the service after the updated policy comes into effect constitutes your acceptance of the revised terms. If you do not agree with any changes, you should discontinue use and contact us to request deletion of your data.

12. Contact

For privacy-related questions, data subject requests, or copyright concerns, please reach us through the appropriate channel below: